Delete Account & Data

Last updated: July 12, 2026

This page explains how customers and service experts can request deletion of a Donekar account and associated personal data. It applies to the Donekar customer app, the Donekar expert app, and related platform services operated by Svaarsh Ventures Private Limited.

How to request account deletion

You can request deletion from the app when the in-app deletion option is available: Settings -> Account -> Delete Account.

You can also email support@donekar.com with the subject "Delete my Donekar account". Please include the mobile number or email used for your account, whether the account is a customer account, expert account, or both, and any information needed to verify that the request is coming from the account holder.

What we delete

Once your identity is verified and the request is eligible, we delete or de-identify personal data associated with your account from active systems. This may include profile details, saved addresses, service request records where no retention reason applies, messages, uploaded images, device tokens, live location data, expert profile information, subscription profile data, and similar account data.

Where your data has been shared with service partners, payment partners, cloud services, analytics tools, or support tools, we will take reasonable steps to delete or de-identify eligible personal data according to our agreements and their technical processes.

What may be retained

We may retain limited records where required or permitted for legal, tax, payment, fraud-prevention, safety, security, dispute-resolution, audit, regulatory, or enforcement purposes. For example, we may need to retain transaction records for expert monthly subscriptions, invoices, refund records, support records, abuse-prevention logs, safety reports, or records needed to defend legal claims.

We may also retain anonymized or aggregated data that no longer identifies you.

Timeline

We aim to acknowledge deletion requests within 7 days after receiving enough information to identify the account. We normally complete eligible account deletion within 30 days after identity verification. Some requests may take longer if they are complex, if there is an active dispute or investigation, or if applicable law requires retention.

Before you request deletion

• Deleting the app from your phone does not delete your account.
• Account deletion is intended to be permanent and may not be reversible.
• Complete or cancel active service requests before requesting deletion.
• Experts should cancel active monthly subscriptions or paid plans before deletion where applicable.
• After deletion, you may lose access to bookings, chats, invoices, ratings, saved addresses, expert profile details, and support history.

Contact

For deletion requests or questions about this policy, contact support@donekar.com. You can also contact our Grievance Officer, Akshay Raut, at support@donekar.com.