Terms & Conditions

Donekar Customer Terms and Conditions

Last Updated: 2026-07-10

These customer terms and conditions (“Terms”) govern the use of services made available on or through the Donekar customer-facing application, related websites, communications, and connected services (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”).

These Terms constitute a binding and enforceable legal contract between Svaarsh Ventures Private Limited, a company incorporated under the Companies Act, 2013 (“Donekar”, “Company”, “we”, “us”, or “our”), and you, a user of the Services, whether acting in your individual capacity or on behalf of another permitted person or entity (“you”, “your”, or “User”).

By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and be bound by these Terms. If you do not agree to these Terms, please do not access or use the Platform or the Services.

These Terms include any guidelines, additional terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and any Supplemental Terms with respect to the applicable Service, the Supplemental Terms will prevail for that specific subject matter.

1. Services

The Services include the provision of a technology platform that enables Users to complete identity verification (KYC) where required, discover independent service experts, exchange messages, view profile information, send task details, coordinate schedules, receive booking-related communications, and use in-app communication tools where available.

The Services may also include features such as reviews, ratings, saved addresses, live booking tracking, map or navigation-related information, reporting and safety tools, notifications, and in-app voice communications.

Donekar does not itself provide the offline services requested, discussed, or arranged through the Platform. Service experts are solely responsible for the services they offer or perform through the Platform. Donekar and its affiliates do not employ service experts merely by reason of their use of the Platform, and service experts are not agents, partners, representatives, or employees of Donekar unless expressly stated in a separate written agreement.

The availability of service experts, communications, and bookings depends on multiple factors, including expert availability, location, technical conditions, and platform rules. Donekar does not guarantee that any Service will be available at any specific time or location.

Booking times, expert availability, address-sharing, and live tracking features may depend on current booking status, expert schedule conflicts, whether the selected time slot has already been booked, whether the booking time has passed, and whether required permissions or network services are available.

2. Nature of the Platform

You acknowledge and agree that Donekar is only an intermediary technology platform that facilitates introductions and communications between Users and independent service experts.

Accordingly:

• Donekar does not set the price of offline services provided by a service expert to a customer.
• Donekar is not responsible for negotiating, collecting, enforcing, or guaranteeing any amount payable between a customer and a service expert.
• Donekar does not guarantee the legality, quality, timeliness, safety, suitability, licensing status, or successful completion of any offline service.
• Any contract, arrangement, or understanding for actual service performance is solely between the customer and the relevant service expert.

3. Eligibility, Accounts, and Communications

To create an account, you must be at least 18 years of age.

To access certain features, you may be required to create an account and provide accurate, current, and complete information. You are responsible for:

• maintaining the confidentiality of your credentials;
• restricting unauthorized access to your account or device;
• ensuring that the information you provide is accurate and updated;
• completing any identity verification, KYC, or platform checks required by Donekar; and
• all activities occurring through your account.

Donekar may communicate with you through in-app notifications, phone, SMS, email, or similar electronic means in connection with bookings, account security, KYC and compliance, moderation, legal notices, or product updates. If you disable notifications, certain parts of the Services may not function properly and you may miss important updates, including call alerts, booking changes, or safety notices.

4. KYC, Verification, and Compliance

Donekar may require you to complete KYC, identity verification, or similar compliance checks before you can fully access the Services, create or confirm bookings, or continue to use certain features.

The Platform may collect and process Aadhaar-related KYC information, including Aadhaar number submission, OTP verification, verification reference details, and verification output such as verified name and related response data returned through the KYC process.

You represent and warrant that all information and documents submitted for KYC, onboarding, or verification are true, complete, lawful, and belong to you or are submitted with valid authority.

Donekar may suspend, reset, reject, or revoke your access where:

• KYC information is incomplete, inconsistent, inaccurate, or suspected to be fraudulent;
• applicable law, a regulator, or a service expert requires additional verification;
• your account is associated with safety, fraud, or compliance concerns; or
• continued access would create legal, regulatory, or reputational risk.

5. User Content and Communications

The Platform may permit you to transmit messages, task descriptions, images, reviews, ratings, suggestions, feedback, and other content (“User Content”).

You remain solely responsible for your User Content. By submitting User Content, you grant Donekar a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, host, store, process, reproduce, display, transmit, moderate, adapt, and otherwise use such User Content to operate, improve, protect, market, and enforce the Platform and Services, and to comply with applicable law.

You must not knowingly provide false, misleading, defamatory, abusive, unlawful, or infringing User Content. Donekar may, at its sole discretion and without notice, remove or restrict access to User Content that violates these Terms or applicable law.

6. Bookings, Reviews, and Interaction with Service Experts

The Platform may enable Users to send task offers, coordinate availability, exchange service details, and receive or submit reviews.

Donekar may request reviews from customers regarding service experts, and service experts may be allowed to provide feedback about customers for quality control, trust, safety, and moderation purposes. You must not submit false reviews, retaliatory reviews, manipulated reviews, or misleading ratings.

Donekar may use reviews, moderation signals, reports, or platform activity to determine whether a User remains eligible to use the Platform.

Bookings, task offers, and schedule selections are not confirmed merely because they are displayed in the app. An expert may accept, reject, miss, or fail to confirm an offer. A selected time slot may become unavailable, may already be booked, or may need to be changed. If the Platform prompts you to change the time slot, you are responsible for selecting another available schedule if you still want to proceed.

You are responsible for providing an accurate service address, address notes, and any access instructions needed for the expert to reach the service location. Where address-sharing is enabled for a booking, your service address or coordinates may be shared with the assigned expert for navigation, booking coordination, and performance of the requested service.

For accepted bookings, the Platform may show you the assigned expert’s live trip location after the expert starts tracking. Live tracking, route display, estimated arrival time, and reached status are provided for coordination only and may be delayed, unavailable, inaccurate, interrupted, or affected by device, permission, network, map, or expert behaviour. Live tracking is not a guarantee that the expert is safe, verified, on a specific route, will arrive, or will complete the service.

7. Pricing, Payments, and Refunds

Unless Donekar expressly introduces a separate written payments product, all pricing discussions, final service charges, reimbursements, discounts, tips, refunds, penalties, cancellation amounts, and settlement terms relating to offline services are solely between the relevant Users.

Donekar does not set the price of such services and is not responsible for ensuring that any payment is made or received between Users.

You acknowledge and agree that:

• Donekar is not a guarantor of customer payments or expert collections;
• Donekar is not responsible for non-payment, underpayment, delayed payment, chargebacks, cash disputes, or refund disputes between Users; and
• any commercial dispute between Users must be resolved by the Users themselves, except where non-waivable law requires otherwise.

If Donekar later offers any separate paid feature, subscription, or platform fee for customers, such offering may be governed by Supplemental Terms.

8. Prohibited Activities

You may not use the Platform to request, offer, promote, arrange, facilitate, advertise, discuss, or carry out any unlawful, unsafe, exploitative, or prohibited activity.

Without limitation, the following are strictly prohibited:

• prostitution, escort services involving sexual services, sexual exploitation, or any sexually exploitative commercial activity;
• trafficking, coercion, exploitation of minors, or abuse of vulnerable persons;
• the sale, purchase, transport, promotion, or facilitation of narcotics, illegal drugs, controlled substances, or drug paraphernalia;
• the sale, supply, distribution, or transport of alcohol or regulated intoxicants in violation of law;
• any illegal trade, black-market activity, contraband, stolen goods, forged documents, or unlawful brokerage;
• fraud, scams, impersonation, extortion, payment manipulation, or deceptive conduct;
• submitting false, forged, or fraudulent KYC or identity-verification details, or verifying under another person’s identity without authority;
• sharing abusive, threatening, hateful, obscene, or sexually explicit content;
• using the Platform to facilitate violence, unlawful weapons-related activity, or intimidation; and
• any conduct that violates applicable criminal, consumer, labour, privacy, public-order, or intellectual-property laws.

The absence of a specific example from the list above does not make any unlawful or harmful conduct permissible.

9. Customer Conduct

You agree to treat service experts respectfully and lawfully. You must not engage in abusive, threatening, discriminatory, or unsafe conduct toward service experts or other Users.

You must not discriminate against any service expert or other User on the basis of religion, caste, race, ethnicity, nationality, disability, gender, gender identity, sexual orientation, age, marital status, or any other characteristic protected under applicable law.

You are responsible for ensuring that any location at which services are to be performed is reasonably safe, lawful, and suitable for the requested work.

If a service expert refuses to continue service due to safety, legality, harassment, or other legitimate concerns, Donekar may review the matter and may take moderation action on your account.

You must not misuse expert live-location information, booking address-sharing features, calls, chat, reports, reviews, or profile information to stalk, harass, intimidate, surveil, impersonate, defame, discriminate against, or otherwise harm any expert or other person. You must not publish, sell, scrape, or share expert live-location information outside the Platform except where necessary for the lawful performance, safety, or documentation of the booking.

10. Reporting, Moderation, and Enforcement

Donekar may provide tools that allow Users to report abuse, fraud, harmful conduct, or policy violations. Donekar may investigate complaints, preserve records, remove content, restrict access, reject or reset KYC or verification status, suspend accounts, or permanently terminate accounts if it reasonably believes that a User has violated these Terms, platform policies, or applicable law.

Donekar may also preserve, access, use, or disclose relevant records, account details, metadata, messages, reports, and related information where reasonably necessary to:

• protect Users or the public;
• detect, prevent, or investigate fraud, abuse, security issues, or illegal activity;
• enforce these Terms; or
• comply with applicable law, regulation, court order, legal process, or lawful government request.

Details related to unlawful, dangerous, or abusive behaviour may be shared with responsible authorities where legally required or reasonably necessary for investigation, prevention, or enforcement.

11. Privacy and Data Use

Your use of the Platform is also subject to the Donekar Privacy Policy, which explains how personal information is collected, used, shared, retained, and protected across the Donekar customer app and the Donekar service expert app.

12. Disclaimers

To the fullest extent permitted by law, the Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise.

Donekar does not represent or warrant that:

• the Platform will be uninterrupted, secure, error-free, or always available;
• any User will be truthful, competent, qualified, licensed, insured, solvent, or law-abiding;
• any service requested through the Platform will be completed to your expectations;
• any booking, alert, message, or call will be delivered without delay or technical interruption; or
• the Platform will prevent all misconduct, fraud, or safety incidents.

13. Limitation of Liability

To the maximum extent permitted by law, Svaarsh Ventures Private Limited, its directors, officers, employees, affiliates, contractors, licensors, and service experts will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, data, goodwill, reputation, business interruption, or opportunity arising out of or relating to:

• your use of or inability to use the Platform;
• any service arranged, discussed, or performed by a third-party service expert;
• any payment or refund dispute between Users;
• any injury, loss, property damage, delay, misconduct, negligence, fraud, or criminal act involving any User; or
• any moderation, KYC, suspension, content-removal, or enforcement action taken in good faith under these Terms.

To the maximum extent permitted by law, the aggregate liability of Svaarsh Ventures Private Limited arising out of or relating to the Platform or these Terms will not exceed the greater of:

• the amount, if any, paid directly by you to the Company for a Platform-specific fee in the three months preceding the event giving rise to the claim; or
• INR 5,000.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnity

You agree to defend, indemnify, and hold harmless Svaarsh Ventures Private Limited and its directors, officers, employees, affiliates, contractors, licensors, and agents from and against any claims, actions, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Platform;
• your User Content;
• your dealings with service experts or other Users;
• any false, forged, or unauthorized KYC or identity-verification information submitted through your account;
• your violation of these Terms or applicable law; or
• any prohibited activity connected with your account.

15. Suspension and Termination

Donekar may suspend, restrict, or terminate your access to the Platform at any time where reasonably necessary for safety, KYC compliance, fraud prevention, legal compliance, platform integrity, or enforcement of these Terms.

You may stop using the Platform at any time. Termination does not by itself require Donekar to delete information where retention is necessary for legal, fraud-prevention, safety, dispute-resolution, tax, or compliance purposes.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory consumer-protection law, the courts at Navi Mumbai, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

17. Contact

If you have questions, notices, or legal complaints regarding these Terms, please contact:

Svaarsh Ventures Private Limited
Email: support@donekar.com
Registered Office: A-6 (U) 401, AFNHB Phase-3, Plot-22, Sector-20, Kharghar, Navi Mumbai – 410210.

18. Icon Attribution

Laurel by Lewen Design from Noun Project (https://thenounproject.com/browse/icons/term/laurel/) (CC BY 3.0).

Donekar Service Expert Terms and Conditions

Last Updated: 2026-06-16

These service expert terms and conditions (“Terms”) govern the use of the Donekar service expert application, related websites, communications, and connected services made available for service experts, prospective service experts, professionals, experts, helpers, contractors, or similar experts (collectively, the “Platform” and the “Services”).

These Terms constitute a binding and enforceable legal contract between Svaarsh Ventures Private Limited, a company incorporated under the Companies Act, 2013 (“Donekar”, “Company”, “we”, “us”, or “our”), and you, a service expert, applicant, professional, or other person using the expert-side Services (“you”, “your”, “Service Expert”, or “Expert”).

By registering on or using the Services, you agree to be bound by these Terms. If you do not agree, do not register for or use the Services.

These Terms include any guidelines, additional terms, policies, schedules, and disclaimers that we may issue from time to time (“Supplemental Terms”). The Supplemental Terms form an integral part of these Terms.

1. Role of the Platform

Donekar provides a technology platform through which service experts may create expert profiles, specify skills, maintain availability, communicate with customers, receive task offers, coordinate bookings, use location or navigation tools for accepted bookings, complete onboarding and KYC requirements, receive subscription-related access, and use expert-side platform tools.

Unless we expressly agree otherwise in a separate written agreement, Donekar acts only as an intermediary technology platform and not as your employer, principal, partner, agent, or guarantor.

Accordingly:

• you are solely responsible for the services you offer or perform;
• Donekar does not guarantee that you will receive a specific number of bookings, leads, offers, or payments;
• Donekar does not guarantee that any customer will make payment to you or honour any offline arrangement;
• Donekar does not set or guarantee the price of offline services you may perform for customers, except for any separate platform fee, subscription fee, or feature-specific fee charged directly by Donekar; and
• you are solely responsible for complying with all laws, licenses, permits, registrations, and professional obligations applicable to your work.

2. Eligibility and Registration

To use the Services as an expert, you must:

• be at least 18 years of age to create an account;
• provide complete, accurate, and updated information during registration and onboarding;
• complete any identity verification, KYC, or platform checks required by Donekar;
• use the Platform only for lawful and legitimate services; and
• comply with these Terms, our policies, and applicable law.

Donekar may accept, reject, suspend, or terminate any expert registration or profile at its sole discretion, subject to applicable law.

3. Account Security and Communications

You are responsible for all activity conducted through your account and for maintaining the confidentiality of your credentials, device access, and verification channels.

You agree to receive communications from Donekar regarding:

• onboarding and profile completion;
• KYC and compliance;
• booking or task-offer activity;
• subscription status, plan expiry, or payment issues;
• legal, safety, moderation, or policy matters; and
• product, feature, or service updates.

If you disable notifications, some Service features may not function properly and you may miss important customer, call, subscription, or moderation-related updates.

4. KYC, Verification, and Compliance

Donekar may require you to complete KYC, identity verification, or similar compliance checks before you can fully access expert-side Services or continue to receive bookings.

The Platform may collect and process Aadhaar-related KYC information, including Aadhaar number submission, OTP verification, verification reference details, and verification output such as verified name and related response data returned through the KYC process.

You represent and warrant that all information and documents submitted for KYC, onboarding, or verification are true, complete, lawful, and belong to you or are submitted with valid authority.

Donekar may suspend, reset, reject, or revoke expert access where:

• KYC information is incomplete, inconsistent, inaccurate, or suspected to be fraudulent;
• applicable law, a regulator, or a third-party verification service requires additional verification;
• your account is associated with safety, fraud, or compliance concerns; or
• continued access would create legal, regulatory, or reputational risk.

5. Expert Profile, Skills, and Availability

You may be permitted to create and maintain an expert profile, including:

• display name;
• profile photo;
• skill descriptions and selected skills;
• service area or location information;
• descriptive information about your services; and
• availability or booking details.

You are solely responsible for ensuring that your profile, listed skills, and representations are accurate and not misleading. You must not include prohibited, offensive, illegal, or deceptive content in your profile or skill descriptions.

Donekar may moderate, restrict, sanitize, remove, or reject profile content or skill information in order to comply with legal requirements, platform rules, or content standards.

You are responsible for keeping your service area, profile location, availability, schedule, and booking-related information accurate. If a selected time slot is already booked, unavailable, expired, or otherwise cannot be accepted, the Platform may require the customer to choose another schedule and may prevent you from accepting the booking until the schedule is changed.

6. Bookings, Task Offers, and Customer Interaction

The Platform may allow customers to send task offers and may allow you to accept, reject, review, or coordinate bookings and related discussions.

Donekar does not guarantee:

• that any task offer will be genuine, suitable, or commercially worthwhile;
• that any booking will proceed to completion;
• that any customer will remain reachable, cooperative, lawful, or payment-capable; or
• that a booking opportunity will not be modified, withdrawn, cancelled, disputed, or delayed.

You are solely responsible for deciding whether to accept, reject, or perform a service requested through the Platform.

You must treat customers and other Users respectfully, lawfully, and without discrimination. You must not discriminate against any customer or other User on the basis of religion, caste, race, ethnicity, nationality, disability, gender, gender identity, sexual orientation, age, marital status, or any other characteristic protected under applicable law.

7. Booking Location, Navigation, and Live Tracking

For accepted bookings, the Platform may provide booking-location, map, navigation, address-reveal, live tracking, and arrival-confirmation features. These features are intended only to help you coordinate and perform the accepted booking.

Where a customer has provided a service address or destination coordinates, you may receive that information only for the assigned booking and only where the Platform permits it. You must use customer address, map, and destination information solely for lawful booking coordination, navigation, service performance, safety, dispute handling, or support purposes. You must not copy, publish, sell, retain, misuse, or share customer address or location information outside the Platform except where legally required or reasonably necessary for the booking.

If you choose or are prompted to start tracking, you authorize the Platform to collect and share your precise live device location for that booking with the assigned customer. This may include latitude, longitude, accuracy, heading, speed, timestamps, tracking status, and reached-at information. On supported devices, location updates may continue while the expert app is in the foreground or background during an active tracking session, and the operating system may show a location or foreground-service indicator.

You agree that you will:

• start live tracking only for an accepted booking that you intend to travel to and perform;
• maintain required location permissions and location services where needed for tracking, navigation, or address reveal;
• mark the booking as reached only when you have actually reached the customer location;
• stop or complete tracking through the Platform when the booking status requires it or when you have reached the location;
• not spoof, fake, manipulate, conceal, or interfere with live-location, route, ETA, address-reveal, or reached-status information; and
• not use customer address or live booking information to harass, stalk, intimidate, discriminate against, contact outside the booking context, or otherwise harm a customer or any other person.

Live tracking, map routes, navigation links, ETA, location freshness, and address display may be delayed, inaccurate, unavailable, or interrupted by device settings, permissions, operating-system restrictions, battery optimization, app state, network conditions, third-party map services, or backend availability. Donekar does not guarantee route accuracy, arrival time, customer availability, address accuracy, or service completion.

If you fail to start tracking, fail to confirm arrival, disable required permissions, provide fake location signals, or fail to comply with tracking rules, Donekar may restrict booking functionality, mark a booking expired or failed, investigate the matter, preserve records, or take moderation action.

8. Expert Subscription Plans and Platform Fees

Donekar may offer expert-side subscription plans or access plans through which an expert may pay platform-facing fees to access or continue using certain Platform benefits or features.

Donekar may, at its sole discretion, introduce or revise:

• subscription plans;
• platform access fees;
• feature-linked usage limits;
• promotional credits or free chat allowances; and
• plan durations, entitlements, and eligibility criteria.

Any such fees payable directly to Donekar are distinct from amounts payable between you and customers for offline services.

You acknowledge and agree that:

• subscription or platform fees paid to Donekar do not guarantee bookings, revenue, customer quality, or payment by customers;
• payment processing may be carried out through third-party payment processors;
• failed, reversed, delayed, or disputed subscription transactions may affect your expert access; and
• Donekar may suspend or restrict certain expert-side functionality if a required plan expires or becomes inactive.

9. Prices, Customer Payments, and Taxes

Except to the extent Donekar separately offers and documents a controlled payment product, pricing for offline services, and collection of payment from customers for those offline services, remains your responsibility and the customer’s responsibility.

Donekar is not responsible for:

• setting the final price of the service you perform;
• ensuring that a customer pays you;
• recovering unpaid service amounts on your behalf; or
• resolving every payment-related dispute between you and a customer.

You are solely responsible for:

• taxes, invoices, receipts, GST or similar compliance if applicable;
• professional registrations, permits, licenses, or certifications required for your services;
• the lawfulness of the services you offer; and
• your own accounting, financial reporting, and statutory compliance.

10. Prohibited Services and Conduct

You may not use the Platform to offer, promote, arrange, facilitate, advertise, or perform any unlawful, exploitative, abusive, or prohibited activity.

Without limitation, the following are strictly prohibited:

• prostitution, escort services involving sexual services, or any sexually exploitative commercial activity;
• trafficking, coercion, exploitation of minors, or abuse of vulnerable persons;
• the sale, purchase, transport, promotion, or facilitation of narcotics, illegal drugs, controlled substances, or drug paraphernalia;
• the sale, supply, distribution, or transport of alcohol or regulated intoxicants in violation of law;
• any illegal trade, black-market activity, contraband, forged documents, stolen goods, or unlawful brokerage;
• fraudulent, deceptive, unsafe, or unauthorized service offerings;
• false KYC details, false profile data, manipulated reviews, fake availability, or fraudulent bookings;
• spoofed, fake, manipulated, or unauthorized location, route, arrival, address-reveal, or live-tracking activity;
• abusive, threatening, discriminatory, harassing, or unsafe behaviour toward customers or other users; and
• any use of the Platform that violates criminal law, consumer law, labour law, public-order law, privacy law, or intellectual-property law.

You must also not:

• misrepresent your identity, skills, or qualifications;
• misuse customer data or personal information;
• misuse customer address, destination, profile, chat, call, booking, or location information;
• bypass or manipulate platform fees, moderation systems, or usage restrictions; or
• use the Platform in a way that creates safety, compliance, or reputational risk for Donekar or others.

11. Customer Ratings, Reviews, and Moderation

Donekar may collect or display ratings, reviews, moderation signals, complaint data, or performance indicators related to your use of the Platform.

You acknowledge and agree that Donekar may use such information to:

• determine expert eligibility;
• rank or present expert profiles;
• investigate complaints or suspicious behaviour;
• apply restrictions or moderation actions; and
• protect the integrity and safety of the Platform.

Donekar is not obligated to remove or modify reviews except where required by law or where Donekar determines, in its discretion, that removal or modification is appropriate under platform policy.

12. Reporting, Investigation, Suspension, and Cooperation with Authorities

Donekar may investigate any complaint, report, moderation flag, safety issue, or suspected violation of these Terms.

If Donekar reasonably believes that you have violated these Terms, our policies, or applicable law, Donekar may:

• warn you;
• remove or restrict profile content;
• reject, suspend, or reset KYC status;
• suspend or terminate your account;
• limit your access to bookings, chats, calls, subscriptions, or profile visibility;
• preserve account records, booking records, tracking status, location metadata, communication records, and evidence; and
• share relevant details with police, regulators, courts, or other responsible authorities where legally required or reasonably necessary to investigate unlawful, dangerous, fraudulent, or abusive conduct.

13. Privacy and Data Use

Your use of the expert-side Services is subject to the Donekar Privacy Policy, which covers both the Donekar customer app and the Donekar service expert app and explains how data is collected, used, shared, retained, and protected.

14. Disclaimers

To the fullest extent permitted by law, the Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind.

Donekar does not represent or warrant that:

• the Platform will be uninterrupted, secure, or error-free;
• any customer will be legitimate, solvent, truthful, safe, or payment-capable;
• you will receive any minimum number of leads, offers, chats, or bookings;
• any subscription plan will deliver a specific commercial result;
• any customer payment will be made or recovered; or
• any location, route, ETA, address, live-tracking, or reached-status feature will be uninterrupted, accurate, or accepted as definitive evidence; or
• any dispute between you and a customer will be resolved in your favour.

15. Limitation of Liability

To the maximum extent permitted by law, Svaarsh Ventures Private Limited, its directors, officers, employees, affiliates, contractors, licensors, and service experts will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, data, goodwill, reputation, business interruption, or opportunity arising out of or relating to:

• your use of or inability to use the Platform;
• your dealings with customers or other users;
• non-payment, underpayment, delayed payment, or payment disputes involving customers;
• inaccurate, delayed, unavailable, or interrupted location, route, ETA, address, navigation, or live-tracking information;
• subscription expiry, failed platform payments, or third-party payment processor issues;
• any moderation, KYC, suspension, ranking, or enforcement decision made in good faith; or
• any injury, loss, property damage, delay, misconduct, fraud, negligence, or criminal act involving any customer or third party.

To the maximum extent permitted by law, the aggregate liability of Svaarsh Ventures Private Limited arising out of or relating to the Platform or these Terms will not exceed the greater of:

• the amount, if any, paid directly by you to the Company for expert-side Platform fees in the three months preceding the event giving rise to the claim; or
• INR 5,000.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to defend, indemnify, and hold harmless Svaarsh Ventures Private Limited and its directors, officers, employees, affiliates, contractors, licensors, and agents from and against any claims, actions, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your services;
• your profile information or User Content;
• your use, misuse, disclosure, or handling of customer address, destination, booking, or location information;
• any fake, manipulated, inaccurate, unlawful, or unsafe location-tracking, navigation, arrival, or address-related conduct connected with your account;
• your interactions with customers or other users;
• your violation of these Terms or applicable law; or
• any prohibited activity connected with your account.

17. Suspension and Termination

Donekar may suspend, restrict, or terminate your expert account at any time where reasonably necessary for safety, KYC compliance, fraud prevention, legal compliance, subscription management, tracking or location-rule enforcement, platform integrity, or enforcement of these Terms.

Termination does not automatically require Donekar to erase data that it must retain for legal, tax, fraud-prevention, safety, audit, or dispute-resolution purposes.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any mandatory law, the courts at Navi Mumbai, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

19. Contact

If you have questions, notices, or legal complaints regarding these Terms, please contact:

Svaarsh Ventures Private Limited
Email: support@donekar.com
Registered Office: A-6 (U) 401, AFNHB Phase-3, Plot-22, Sector-20, Kharghar, Navi Mumbai – 410210.